Order Instructions

In Order to start a board production properly, please proceed with the following steps:

– Fill the “New Customer Form” completely with your whole company details. This is necessary for HLC to check whether your company is legally registered or not. (HLC does not sell OEM orders to the public (see Sales Terms).

– Place your graphics on our HLC templates. (see examples)


1/ Fill the downloable Excel order form with your production requirements: Shape references, graphic name, amount of boards per shape ACCORDING TO THE HLC MOQ’S… (see example and Sales Terms) and send the whole information to [email protected]. If your graphic files exceed 5MB, please use wetransfer.com, And make sure each graphic file has the same name as the graphic name on the order form.

2/ Use the QUOTE ORDER page to send us the order info and get your quotation.

3/ Send your graphic, shape selection, quantities and all the info we should know by mail to [email protected], and we will reply with a order quotation.

Then after the price quotation is accepted by the customer, HLC will edit the pro-forma invoice and the previews of the graphic prints (see example). Once these documents are confirmed and the 50% upfront payment hits the HLC bank account, the production officially starts.

When the production is finished, HLC will contact you and ask for the 2nd payment in order to release the goods. The release of the goods will be ordered by our accountant as soon the whole payment of the invoice has hit the HLC bank account.

Please download from this link all the necessary files to proceed your order.